What is an ERP eCommerce Integration?

An ERP eCommerce integration is an integration between a company’s eCommerce website and their backend accounting and inventory (ERP) system. It’s a piece of software that makes processing eCommerce orders more efficient for your company. It also provides a better customer experience and makes it easier for customers to place eCommerce orders.

Benefits of an ERP and eCommerce Integration

Implementing an eCommerce ERP integration offers multiple benefits to your business, your employees, and your customers.

Benefits for your company and your employees:

• Reduces or eliminates manual data entry and data errors

• Saves your business time and money

• Automates eCommerce order processing

• Reduces under- and over-sells

• Automatically updates inventory and product information on your website

Benefits for your customers:

• Stored customer information like addresses will automatically populate for new orders

• Customers’ full order history will be available online

• Order and shipping updates will be visible online

• Customers will be able to see current inventory levels, including when items are out of stock

• Customers will be able to enjoy easy repeat ordering for past orders

How it Works – eCommerce Website Integration with ERP

Companies can choose between multiple different ERP eCommerce integrations. Each one will offer slightly different functionality. Different ERPs and eCommerce platforms offer different functionality as well, so it’s impossible to say how every eCommerce and ERP integration will operate.

However, many of them offer broadly similar functionality. Typically, an ERP eCommerce integration creates a two-way sync between your systems using Connection points. These are places where information will transfer between your ERP and eCommerce website. Different Connection Points can be set up differently. As an example, you might set up product information so that information in your ERP flows into your website. You might configure address information so that changes entered in your website when a customer places an order overwrite stored Address information in your ERP.

Our ERP eCommerce integration handles the following connection points:

• Products

• Pricing

• Inventory

• Customer Information

• Order History

• Transactions

• Payments

• Shipping & Tracking

• And More . . .

The bottom line is that every eCommerce integration with ERP will behave differently based on the functionality of the ERP, the website, and the integration software. Typically, companies can also customize how the integration software works as well.

The best ERP for eCommerce, and the best B2B eCommerce ERP integration, will depend on the needs of your business. Having an ERP and an ERP eCommerce integration is a must for many business. Contact us today to see what an ERP eCommerce integration can do for you.

About Us

CertiPro is a full-service technology partner. Our E-Link tool forms a two-way sync between Sage ERP and Magento to extend the functionality of your ERP into your eCommerce site. It makes placing online orders a breeze for B2C and B2B customers. Schedule a demo today to see what we can do for your business.