B2B Customer Portal
Provide a self-service customer portal with customer-specific pricing and inventory.
Personalized online buying experiences for every customer
What is a B2B Customer Portal?
Placing B2B orders is often a very manual and time-consuming process. It may involve exchanging multiple phone calls and emails or generating multiple quotes before finalizing the sale. This is often frustrating for customers and a drain on employee time and productivity. Incorporating a B2B Customer Portal into your eCommerce solution allows you to provide a personalized experience for every customer while automating the traditionally cumbersome process of placing B2B orders.
Every time they log in, customers will be able to see their full past order history, including offline purchases. They’ll also have access to their customer-specific pricing and inventory, making future orders and repeat ordering easy.
How a B2B Customer Portal Works
B2B transactions are vital for many businesses, and yet they often rely heavily on inefficient manual processes. While B2C companies are increasingly migrated online with easy ordering experiences, for B2B companies the process has been more difficult. With B2C orders, the price and the products are the same for everyone, and people pay at the time of purchase.
B2B orders are different. Companies often negotiate custom pricing. Payment is also often made by invoicing and bank transfers after the completed sale. Before working with us, many of our clients had websites that functioned like virtual product catalogs and had no eCommerce functionality. Others had eCommerce websites that relied on manual order processing. Our E-Link tool allowed them to create fully customized and functional B2B Customer Portals tailored to every customer. These portals provided B2C-like ordering experiences with some additional features like customer-specific inventory and invoicing.
BENEFITS
B2B Customer Portal Benefits
Automate Processes
Automate manual processes, including order processing
Reduces Phone Calls
Reduce customer service emails and phone calls
More Customizable
Create a customizable and highly flexible integration
Customized Experiences
Provide personalized experiences for every customer
Automatic Updates
Real-time data updates in both Sage and your eCommerce site
Better Management
Better manage inventory, order, and customer data in one platform
Manage Core Business Processes
Improve productivity and customer service by replacing time-consuming manual order processing with an automated and personalized solution. Your customers will have access to only the information and products they need, including current product availability. Take control over your eCommerce systems and customer experiences by providing custom B2B customer portals today.
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