Omnichannel Commerce
Manage all commerce channels from your Sage software platform.
a unified shopping experience that unites all retail channels
What is Omnichannel retail?
Omnichannel retail refers to a sales model that allows customers to interact through multiple sales channels at once. Examples of omnichannel retail include a person buying an item online for in-store pickup, or someone abandoning an item in their shopping cart on the website only to buy it later on the app. Omnichannel retail allows companies to meet their customers wherever they are, including in-store, on their website, and more. However, omnichannel retail also poses challenges for retailers. Managing inventory and tracking all customer orders can be challenging when sales occur across multiple platforms. Our E-Link tool forms a robust integration between your Sage business management platform, eCommerce site, and online app. It connects your front- and back-end offices for a streamlined ordering process and improved customer service.
Improve the Buyer Journey
Successfully providing a unified customer experience across multiple channels requires a seamless real-time integration between platforms. Our E-Link tool handles all data connection points for commerce, including products, pricing, customer information, and more.
With E-Link, you’ll have one centralized database for all commerce-related data. This improves the customer journey, provides a better buying experience, and takes the burden off employees by reducing manual data entry and manual order processing.
BENEFITS
Omnichannel Solution Benefits
Consistent Experiences
Provide consistent customer experiences across platforms
Personalized Journeys
Boost sales by creating personalized customer journeys
Better Management
Improve inventory and order management
Better Service
Improve customer service by integrating different channels
Better Visibility
Improve customer visibility into order data, including offline purchases
Increase Efficiency
Automate manual processes and reduce manual data entry
Manage Core Business Processes
Create a single centralized database for all commerce data. E-Link boosts efficiency by automating manual processes, streamlining the purchasing experience, and reducing manual data entry. It allows you to provide a unified shopping experience to your customers across multiple platforms, boosting sales and improving customer service.
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