Top Five Benefits of Hospitality ERP

You might be surprised to learn that hospitality ERP software offers numerous benefits to hotels, resorts, spas, and other businesses in the hospitality sector. While many people may associate ERPs more with manufacturing, eCommerce, or distribution operations, they offer important benefits to hospitality businesses as well.

A good hospitality ERP system will streamline business operations and provide a better experience for customers, employees, and management.

Benefits of ERP for Hospitality Industry

Here are the top five benefits of ERP for hospitality industry.

1. Better Customer Service – As everyone involved in the hospitality sector knows, the customer experience is paramount in the service industry. If you run a spa, hotel, or resort, what you’re really selling is the customer experience. Hospitality ERP systems make this easy.

Provide a good customer experience from start to finish. Using an ERP makes it easier for a business like a hotel to personalize their service, including tracking a guest’s tastes and room preferences. By gaining better insight into their past stays, you can offer them an even better experience in the future.

Increase bookings and improve customer loyalty by offering targeted deals to customers. All that is easy with an ERP for hotel management.

2. Centralized Management System – ERPs provide a single, centralized management system. For a hotel, restaurant, or other business in the hospitality sector, a centralized management system makes delegating and managing tasks such as housekeeping, room service, and repairs easier. For something like housekeeping, it could even automate the process. This streamlines your workflow and eliminates the risk of human error. Best of all, management and employees will easily be able to see what has and hasn’t been done using handy alerts and workflows.

3. Easier Reservation Handling and Management – Gone are the days when the reservation process simply involved calling the hotel. Now, customers are booking reservations at all hours of the day from multiple different types of devices. Some customers may book online while others prefer to call. All that complexity increases the risk of error. Ideally, your front desk and website should display the same real-time availability data for rooms and your other services. Hotel ERP software can help you manage reservations and improve performance. They also allow management to view overall occupancy rates, update the status of rooms, and more accurately predict future occupancy trends.

4. Increased Efficiency – There’s a lot involved in running any successful hospitality business. From handling customer complaints to cleaning rooms and delivering meals, luggage, or wake-up calls, hospitality involves a seemingly endless series of small tasks that add up to create a good or bad experience for your customers. Cut through the clutter with a hotel management ERP. It will allow you to streamline operations at your front desk by ensuring that staff always have access to the data they need.

5. Reduce Technology Overhead – A hospitality ERP system doesn’t just improve the customer experience and make life easier for your customer-facing employees. It makes life easier for your business office, too, particularly if you operate in multiple locations. The ERP’s streamlined accounting processes can limit your technology overhead. They make it easier to view and manage data about performance. This makes it easier for management to identity and correct potential problems earlier, before they start costing your business customers and revenue.

A Robust ERP Hotel Management System

The bottom line is that hospitality ERP software is good for your business. It’s good for your customers, your employees, your management team, and your bottom line. It allows you to provide a better, more personalized experience for you customers and improve bookings and revenue.

About US

CertiPro Solutions is your full-service technology solutions provider. We specialize in Sage Intacct, a 100% cloud-based ERP solution that is perfect for the hospitality industry.  Schedule a demo to learn more and grow your hospitality business today.