How to Provide Fast Order Fulfillment for B2B Customers

As part of our ongoing series on changes in the B2B eCommerce landscape, we now turn to order fulfillment. As previously discussed, B2B customer expectations have changed. Customers who grew up placing B2C orders online have similar expectations when it comes to placing B2B orders.

While they also expect the ordering process to be easy, B2B customers expect that order fulfillment and shipping will be fast as well. Fortunately, this is where technology comes in.

Integrating your ERP and website can help. With proper integration, your website can display accurate real-time inventory levels and updated product information. Connecting your warehouse and website prevents over- and under-sells. It also ensures that your employees can fulfill orders promptly.

Don’t miss out on sales because your website incorrectly said that an item was sold out, or disappoint customers who unknowingly buy out-of-stock items only to face delays.

How Does a Sage ERP Integration Work?

Users of Sage ERP have a choice between several different ERP integrations to connect Sage with their eCommerce site. They should consider what integrations are compatible with their Sage ERP and existing eCommerce site. Or, if your existing eCommerce site isn’t meeting your needs, selecting a future ERP integration could also be an excellent time to upgrade your eCommerce site and provide the best experience for your customers.

Different Sage ERP eCommerce integrations offer different functionality. Broadly speaking, your integration should create a two-way sync between Sage and your eCommerce site, allowing for the seamless transfer of information. Data such as product, pricing, inventory levels, order history, and customer information should be transferrable between your Sage installation and your eCommerce website.

A good Sage ERP integration is good for both your business and your customers. It saves you time and money by reducing data errors and streamlining the flow of information. It also makes the ordering process easier for customers, and allows you to provide automatic order and shipping updates.

Click here to see a quick video overview of how a two-way Sage Magento integration works.

What Else Do I Need to Know?

A good implementation partner is key to a smooth integration process. In addition to picking the integration that will best serve your company’s needs, you should make sure that you are picking the right partner—someone who understands your needs and will customize the integration to work exactly the way you need.

That’s what CertiPro can be for you. We are a full-service technology partner. We specialize in both Sage ERP and Magento eCommerce, and provide end-to-end support for Sage Magento integrations. What does that mean? It means that if you have a question or something isn’t working the way you want it to, you only need to make one phone call or email. Every time.

To see a full demo of our E-Link Sage Magento integration, please click here. If you’d like to learn more, please click here to contact us and schedule a personalized demo and see what our products can do for your customers.