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Blog / How to Contact Sage Support

BlogSage ERP

How to Contact Sage Support

July 19, 2022

If you’re currently using Sage software, you may be wondering how to contact Sage support or be looking for the Sage support number or other contact information. There are multiple Sage customer support options available, including online product help, calls, and online chats. It’s important to make sure you’re actually talking to someone from Sage instead of a scammer. Even if you reach a legitimate company, you may waste time talking with people who can’t help you. At CertiPro, we often receive calls from people looking for Sage software support, so we thought we’d put together this guide on how people should contact Sage.

Getting Support for Your Sage Software Products

First, before contacting the Sage support team, you should consider contacting your implementation partner instead. Sage doesn’t sell their products directly. A network of Sage-affiliated consultants is responsible for selling and implementing Sage software products. This includes customizing the software to fit clients’ needs and handling product updates. These consultants provide a valuable service for both Sage and the end-user. From the Sage side, relying on resellers allows Sage to focus on maintaining and improving their software products instead of handling software implementations. From the customer side, having a dedicated implementation partner means you get expert advice and personalized service from people who are familiar with your company and your needs. It means that the same people who handled your initial software implementation will also handle any updates or support issues.

If you’re currently using Sage software, that means you have or previously had a Sage implementation partner. Your implementation partner should be your first point of contact for any Sage accounting support issue. Even if they can’t fix the problem themselves, your implementation partner will be able to help you find the resources you need. If you’re using Sage software but no longer work with your Sage implementation partner, you should find a new one and bring your Sage application up to date. Finding a new Sage implementation partner may resolve your issue. Even if it doesn’t, it’s a necessary step toward finding the support you need.

Contacting Sage Support

Sometimes you or your implementation partner may need to contact Sage software support directly. In addition to its support options, Sage also provides an online knowledgebase. You may be able to find the answers you need on the knowledgebase, including information about technical system requirements, service plans, and more. With such a massive user base, Sage has created multiple avenues for users seeking support. It’s important to know your Sage software version to ensure that you access the correct support options.

All Sage technical support options, including the knowledgebase, chat assistance, and Sage support forums, can be accessed from the Sage Support Resources website at www.Sage.com/Resources.

 

Sage Resource Center

 

You can access the Sage Knowledgebase directly at www.SageKB.com.

 

Sage Knowledgebase

 

You can access a full list of Sage support phone numbers for different products at How to Contact Sage | Sage US. It’s the best resource for people looking for a number for Sage.

Sage Support Number

 

North American Sage customers can access their Sage Customer Portal at Sage Customer Portal (sagenorthamerica.com). The Sage Customer Portal contains additional support for Sage 100 contractor software.

 

Sage Customer Portal

 

Sage also provides an online community hub where people seeking support can tap into the collective knowledge of the Sage user community. 

 

Sage Community Hub

Getting Help from Sage

Sage provides some free support options. If you purchased your Sage software within the last 12 months or if you’re a current monthly subscriber, your software purchase included a business care plan. Depending on the package you choose, this may include anything from a few support cases to unlimited support. Sage won’t charge for support cases that fall within their scope of support until you hit the support cap in your business care plan. For support that falls outside Sage’s scope of support, Sage will refer you to Sage’s Expert Services or Professional Services team, or your Sage implementation partner.

Getting Help from CertiPro

For current clients, we provide a 24/7 ticketing system to submit claims and support issues. If you submit a support ticket, one of our developers will reach out to you shortly. Our ticketing system is for both our Sage clients and users of our proprietary enhancements. After you enter your email address and ticket, you’ll receive email notifications with updates.

 

CertiPro Support Portal

If your company uses Sage software but does not have a Sage Business Partner or implementation partner and would like to work with CertiPro, please contact us. We’d be happy to help resolve your issues or update your Sage application so you can take advantage of the latest features. We handle Sage software implementations and support for small and medium sized companies all the way up to multi-national enterprise corporations.

Sage Support FAQ

For many Sage products, you can find both your serial number and product code in the Sage Customer Poral. To find this information, please follow these steps.

  1. Go to the Sage Customer Portal
  2. Log into the Poral
  3. Select Activation Costs, then Details.
  4. Choose your product.
  5. The Product Details table will show both your serial number and activation code.

If Sage 100 displays an error message and you cannot resolve the issue yourself, please follow the steps outlined below.

  1. Document the steps leading up to when the error message appeared
  2. Screenshot the error message. You can take a screenshot by clicking ALT+Print Screen.

 

If you’re using Edge Chromium, Sage 100 creates a log file. Information in the log file may help you resolve the error message. If not, it could also be helpful when you’re seeking outside support.

  1. Open Windows File Explorer on your computer.
  2. Enter %temp% into the File Explorer address bar.
  3. This should bring up the ClockOnceLog file.

Sage provides a self-service online knowledgeablebase as well as multiple support options, including live chat, calls, and more.

 

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