Costs of an non-integrated e-Commerce Solution while using Sage 100

What are hidden costs associated with an non-integrated e-commerce solution?

When selecting an eCommerce solution you will find both integrated and non-integrated e-commence products. The initial costs of an integrated solution may appear higher and cause you to wonder just how much is the business process automation and integration with Sage 100 really worth? To assist with this analysis, think of the labor and time required for each step throughout the order cycle. With a non-integrated solution, you will need to hire staff or add more work load to existing staff to enter orders that come in from your website into your Sage 100 system. Any customer information that is captured will need to be re-entered as well. This double data-entry is manual and prone to keying errors, which can result in additional cost and could virtually be eliminated with an integrated, automated e-commerce solution that links with Sage 100. Once an order has been placed on your website and entered into your Sage 100, a non-integrated solution will require staff (existing or new hires) to manually check inventory and see if the product is available in your warehouse. If an item is backordered, you will need to have staff contact the customer to inform them of the delayed shipping date.  This of course can sometimes cause your customers to call your competitor and give them the order. If there is a change in a product’s price or you would like to run a promotion, you will need to have staff manually update items online in your web store as well as in your Sage 100 database for each product or stock keeping unit (SKU). In most cases, the person responsible for the Sage 100 is not the same person who runs the web store.  There is a lot of communication and time spent coordinating changes and updates. These operations are duplicative, labor intensive and more prone to human-error when using non-integrated e-commerce solutions. Consider these issues with thousands of products and / or customers. After an order has been fulfilled and shipped to the customer, not having real-time automated tracking numbers and shipping notifications readily available through your web store will prohibit customers from self-managing their orders and often result in increased call center demands. This means you will need to hire workers to manually service customers and look up information that could be provided automatically with an integrated e-commerce solution. The costs associated with an non-integrated Sage 100 e-commerce solution in summary are 1. Having to hire extra staff 2. Add additional responsibilities to already overburdened staff 3. The cost of employee turnover 4. Rekeying errors 5. Loss of orders CertiPro Solutions solves these issues by developing an integrated e-commerce solution for Sage 100.  It is written on the latest web technologies and is super fast! Please see this link for more info and please contact us for a free demo.  https://certiprosolutions.com/enhancements/sage-100/integrate-sage-erp/